+ [1] iVEST™ Client / iVEST™ Biz Client
+ [2] iVEST™ Card Reader and Driver
+ [3] Error prompted by Web Browser
+ [4] iVESTmail
- [5] iVEST File 3.1
[5.1] ERROR/SYMPTOM: iVEST File Installation Warning,” You need to install iVEST Client 3.0 or later version of it to run iVEST File. Please …”
CAUSE: Your PC is pre-installed with iVEST™ Client 2.4 or below
SOLUTION: Please install iVEST™ Client 3.0. By installing iVEST™ Client 3.0, it will automatically remove older version of iVEST™ Client.
[5.2] ERROR/SYMPTOM: During iVEST File installation, this error pop-up; Self-Registration Error,” The following file did not self-register or unregister: 1. C:\WINNT\system32\ivfshlext.dll The specified module could not be found. 2. C:\WINNT\system32\ivf.ocx. The specified module could not be found. To continue click OK; otherwise click Cancel
OS: Win2KSP4
CAUSE: Un-known
SOLUTION1: Click OK to proceed
SOLUTION2: If failed, self-register the ivfshlext.dll
- search the file to get the location
- Click Start > run > enter “ regsvr32 ” and drag and drop the file
- Click ok
[5.3] ERROR/SYMPTOM: Ivf.ocx failed to unregistered during uninstallation of iVEST™ File
OS: WinME
CAUSE: It is just a warning message
SOLUTION: Click OK to proceed
[5.4] ERROR/SYMPTOM: iVEST File does not support Authentication Certificate
CAUSE: You have chosen incorrect certificate to be imported to the certificate store
SOLUTION: The certificate to import should be the public key of a person's certificate and in base64 format (normally is .crt or .cer)
[5.5] ERROR/SYMPTOM: Your certificate has expired. Signing is cancelled
CAUSE: Attempted to sign using an expired iVEST™ smart card. Process will be cancelled.
SOLUTION: Ensure to sign using a valid iVEST Card
[5.6] ERROR/SYMPTOM: Your certificate has expired. Decrypting is cancelled
CAUSE: Attempted to decrypt using an expired iVEST™ smart card. Process will be cancelled
SOLUTION: Ensure to decrypt using a valid iVEST Card
[5.7] ERROR/SYMPTOM: You are not authorized to perform this operation
CAUSE: Attempted to decrypt using unauthorized private key (smart card). Process will be cancelled
SOLUTION: Ensure to decrypt using an authorized iVEST Card
[5.8] ERROR/SYMPTOM: Low memory
CAUSE: Prompted during encryption/signing due to PC performance do not have enough memory
SOLUTION: Exit other application(s) to maximize the use of memory on iVEST File
[5.9] ERROR/SYMPTOM: Please select one certificate for viewing
CAUSE: You have not selected the certificate to view
SOLUTION: Select certificate to view
[5.10] ERROR/SYMPTOM: Please select one certificate to be saved
CAUSE: You have not selected the certificate to save
SOLUTION: Select certificate to save
[5.11] ERROR/SYMPTOM: Please select which certificate(s) to be deleted
CAUSE: You have not selected the certificate to delete
SOLUTION: Select certificate to delete
[5.12] ERROR/SYMPTOM: Please enter the required information to look for
CAUSE: You have not entered the information to look for/find
SOLUTION: Enter the keyword to look for/find
[5.13] ERROR/SYMPTOM: Please select which certificate to be included in iVEST encryption process
CAUSE: You have not selected the certificate for which you want to encrypt to
SOLUTION: Select certificate to encrypt
[5.14] ERROR/SYMPTOM: Please select file(s) to be extracted
CAUSE: You have not selected the file to extract
SOLUTION: Select the file to extract
[5.15] ERROR/SYMPTOM: Please make sure your smart card is inserted and iVEST Gate is running. To proceed, click retry button or click cancel button to abort the operation
CAUSE: You are attempting to perform a process without inserting your smart card into reader or your iVEST Gate has not been launched
SOLUTION: Please ensure your smart card is inserted into reader and iVEST Gate is running
[5.16] ERROR/SYMPTOM: Digital Signature has been tampered
CAUSE: The file or signature is tampered, thus you are unable to open the file
SOLUTION: Sign or Encrypt the file again, then verify or decrypt it
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